Terms and Conditions
Grow Pro Lawn Care
Oak Ridge, Tennessee
Last Updated: May 13, 2025

Welcome to Grow Pro Lawn Care (“Grow Pro,” “we,” “us,” or “our”). By accessing our website at [insert website URL, e.g., www.growprolawncare.com], requesting a quote, scheduling a service, or engaging with our services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with these Terms, do not use our website or services.

1. Services Provided

Grow Pro Lawn Care provides professional lawn mowing, edging, trimming, and landscaping services in Oak Ridge, Tennessee, and surrounding areas. Our services include, but are not limited to:

Lawn mowing for flat and sloped terrains, including steep slopes (>20°).

Weed control, fertilization, and aeration.

Landscape maintenance and debris removal.

Specialized mowing for residential properties in HOAs such as Emory Valley, Briarcliff Estates, Rarity Oaks, and Woodland.

All services are subject to availability, weather conditions, and the condition of your property. We reserve the right to refuse service if the terrain or conditions pose safety risks (e.g., excessively wet slopes or hazardous debris).

2. Quote Requests and Scheduling

Quote Requests

: You may request a free quote via our website, phone (865-XXX-XXXX), email ([email protected]), or in-person consultation. Quotes are estimates based on the information provided and may be adjusted after an on-site assessment.

Scheduling

: Appointments are confirmed via email, phone, or text message. We strive to accommodate your preferred time, but scheduling is subject to availability and weather conditions.

Cancellations

: You may cancel or reschedule an appointment with at Kft 24 hours’ notice without penalty. Cancellations with less than 24 hours’ notice may incur a $25 fee, except in cases of inclement weather or emergencies.

3. Text Message Communications

Grow Pro Lawn Care uses text messages (SMS) to communicate with customers for:

Quote Request Confirmations

: Acknowledging your request and providing estimated timelines.

Appointment Reminders

: Confirming or reminding you of scheduled services.

Service Updates

: Notifying you of changes due to weather, delays, or other factors.

3.1 Consent to Receive Text Messages

By providing your mobile phone number to Grow Pro Lawn Care through our website, quote request forms, service agreements, or direct communication, you expressly consent to receive non-marketing text messages related to your quote requests, appointments, and services. These messages may include:

Confirmation of quote requests.

Appointment reminders (e.g., “Your lawn mowing is scheduled for [date/time]”).

Updates or cancellations (e.g., “Due to rain, your service is rescheduled to [date]”).

3.2 Opting In

You opt in to SMS communications by:

Entering your phone number in our website’s quote request or contact form and checking the box agreeing to receive text messages.

Providing your phone number verbally or in writing during a consultation and confirming your consent.

Texting us directly to initiate a quote or service request.

No purchase is required to receive these messages, and consenting to SMS is not a condition of purchasing our services.

3.3 Opting Out

You may opt out of text messages at any time by replying

STOP

to any message from us or contacting us at [email protected] or 865-353-9700

After opting out, you will receive one final message confirming your opt-out. You may still receive communications via email or phone unless otherwise specified.

3.4 Message Frequency and Costs

Message frequency varies based on your interactions (e.g., one message per quote request, one reminder per appointment). Typically, you will receive 1-3 messages per service request.

Standard message and data rates may apply, depending on your mobile carrier plan. Grow Pro Lawn Care is not responsible for any charges incurred.

3.5 Compliance with TCPA

Grow Pro Lawn Care complies with the Telephone Consumer Protection Act (TCPA) and other applicable laws. We will only send text messages to numbers for which we have express consent, and we maintain records of your consent. If you believe you received an unauthorized message, please contact us immediately at [email protected].

4. Pricing and Payment

Pricing

: Service prices are provided in your quote and confirmed before work begins. Prices depend on lawn size, slope steepness, service type, and frequency (e.g., one-time, weekly, biweekly).

Payment Terms

: Payment is due upon completion of service unless otherwise agreed (e.g., for recurring services). We accept cash, checks, credit/debit cards, and digital payments (e.g., Venmo, PayPal).

Late Payments

: Unpaid invoices after 15 days may incur a 5% late fee. We reserve the right to suspend services for non-payment.

Refunds

: Refunds are issued at our discretion if services are not performed as agreed. No refunds are provided for cancellations with less than 24 hours’ notice.

5. Customer Responsibilities

Access

: Provide clear access to your property, including gates, driveways, and lawns. Remove obstacles (e.g., toys, hoses) before service.

Property Condition

: Inform us of any hazards (e.g., irrigation systems, loose rocks, or steep slopes) that may affect service or equipment.

HOA Compliance

: Ensure your property complies with your HOA’s landscaping rules (e.g., in Emory Valley or Rarity Oaks), as we are not responsible for fines due to non-compliance.

6. Safety and Liability

Steep Slopes

: For properties with slopes above 20°, we use specialized equipment (e.g., remote-controlled or tracked mowers) to ensure safety. You acknowledge that steep slopes carry inherent risks, and we are not liable for accidents caused by unforeseen terrain issues (e.g., hidden rocks or soil erosion).

Property Damage

: We take care to avoid damage to your property. Minor damage (e.g., tire marks on soft soil) may occur and is not our responsibility unless caused by gross negligence. Report any concerns within 48 hours of service.

Personal Injury

: Grow Pro Lawn Care is not liable for injuries to you, your guests, or pets on your property during service, unless caused by our negligence.

7. Intellectual Property

All content on our website, including logos, images, and text, is owned by Grow Pro Lawn Care or licensed to us. You may not reproduce, distribute, or use our content without written permission.

8. Privacy

We collect personal information (e.g., name, phone number, email, address) to provide services and send communications. Our Privacy Policy [link to your privacy policy] details how we use, store, and protect your data. By using our services, you consent to our data practices.

9. Termination of Services

We may terminate or suspend services if you:

Fail to pay outstanding invoices.

Violate these Terms.

Create unsafe working conditions (e.g., aggressive pets, blocked access).

You may terminate services at any time with written notice, subject to cancellation fees (see Section 2).

10. Force Majeure

Grow Pro Lawn Care is not liable for delays or failure to perform services due to events beyond our control, including severe weather, natural disasters, or equipment failure.

11. Governing Law

These Terms are governed by the laws of the State of Tennessee. Any disputes will be resolved in the courts of Anderson County, Tennessee.

12. Changes to Terms

We may update these Terms at any time. The updated version will be posted on our website, and continued use of our services constitutes acceptance of the new Terms.

13. Contact Us

For questions, concerns, or to opt out of communications, contact us at:

Grow Pro Lawn Care

670 Robertsville Rd Oak Ridge TN
865-353-9700
[email protected]
www.growprolawns.com

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.